Fix QuickBooks Error 108 Troubleshooting: A Guide for Business Owners

Fix QuickBooks Error 108 Troubleshooting: A Guide for Business Owners

QuickBooks is a widely used accounting software designed to help business owners manage their finances more efficiently. Among its many features is the ability to connect directly with your bank account through bank feeds, enabling the seamless download of transactions into the software. 

However, like any technology, QuickBooks is not immune to occasional issues. One common error that many QuickBooks users encounter is Error 108. This error typically occurs when QuickBooks cannot establish or maintain a connection with your bank during the process of syncing financial transactions.

While receiving QuickBooks Error 108 Troubleshooting, the good news is that it’s usually a solvable problem. In this guide, we’ll walk you through what QuickBooks Error 108 is, why it occurs, and the step-by-step troubleshooting methods to resolve it.

What Is QuickBooks Error 108?

QuickBooks Error 108 is typically a bank feed-related error. It occurs when there’s a problem with QuickBooks connecting to your bank account, making it unable to download the necessary financial transactions. 

The error message might say something like “Bank Feed Error 108,” “Bank Account is Not Connected,” or “QuickBooks Cannot Connect to Your Bank Account.” It’s often related to issues like incorrect login credentials, problems with your bank’s online services, or connection glitches between QuickBooks and your financial institution.

The error usually appears when you attempt to download transactions from your bank into QuickBooks, preventing you from updating your financial records automatically. This can disrupt your workflow, especially if you rely on timely syncing of transactions for accurate accounting.

Common Causes of QuickBooks Error 108

QuickBooks Error 108 can arise for several reasons. Identifying the cause of the error is an essential part of the troubleshooting process. Here are some of the most common causes:

  1. Incorrect Bank Login Credentials: If you’ve changed your bank password or if QuickBooks has outdated login information, the connection to your bank feed will fail.
  2. Bank Maintenance or Outages: Sometimes, the issue lies not within QuickBooks but with your bank. If your bank is undergoing maintenance, updates, or technical difficulties, the bank feed won’t sync properly with QuickBooks.
  3. Outdated QuickBooks Version: Running an outdated version of QuickBooks can lead to compatibility issues, which may prevent successful bank feed downloads.
  4. Browser Cache Issues (for QuickBooks Online): When using QuickBooks Online, browser-related issues, such as outdated cache and cookies, can prevent QuickBooks from communicating effectively with your bank’s website.
  5. Banking Connection Settings: Errors in the bank feed settings or misconfiguration of your bank’s integration with QuickBooks can also cause Error 108.

Step-by-Step Troubleshooting to Fix QuickBooks Error 108

Now that we have identified some of the common causes of QuickBooks Error 108, let’s walk through a step-by-step guide on how to resolve it.

Step 1: Check Your Bank Login Credentials

One of the most common reasons for QuickBooks Error 108 is incorrect bank login credentials. If you’ve recently updated your bank account password or username, or if QuickBooks has saved outdated credentials, the bank feed will fail to connect. To fix this:

  1. Open QuickBooks and navigate to the Banking menu.
  2. Select Bank Feeds and then click on Bank Feed Center.
  3. Find the bank account that’s showing the error.
  4. Click the Edit button next to the account name.
  5. Re-enter your bank login information—make sure you use the correct username and password.
  6. Click Save to update the information.

Once updated, try reconnecting your bank feed to check if the error is resolved.

Step 2: Reconnect the Bank Account to QuickBooks

If updating your login credentials doesn’t solve the problem, the next step is to disconnect and reconnect your bank account. This can reset the bank feed connection and potentially fix any syncing issues.

To disconnect and reconnect the bank account:

  1. Go to Bank Feeds Center in QuickBooks.
  2. Select the bank account with the error.
  3. Click Deactivate to disconnect the account.
  4. Once disconnected, click Add Account or Link Account to reconnect the bank feed.
  5. Follow the on-screen instructions to log in to your bank account and reconnect.

After reconnecting, QuickBooks should sync with your bank and allow for smooth transaction downloads.

Step 3: Check for Bank Maintenance or Outages

Sometimes, the error is related to your bank rather than QuickBooks itself. If your bank is undergoing maintenance or facing technical issues, QuickBooks will not be able to connect to your bank feed. To check if this is the case:

  1. Visit your bank’s website.
  2. Look for any notices or announcements regarding scheduled maintenance or service interruptions.
  3. If there is an ongoing issue, you may need to wait until your bank’s online services are restored.

If there are no updates from your bank, but the error persists, try reconnecting your bank feed after some time.

Step 4: Clear Cache and Cookies (For QuickBooks Online)

For QuickBooks Online users, cached data and cookies stored in your browser can sometimes interfere with the bank feed connection. Clearing this data can help fix Error 108.

Here’s how to clear your cache and cookies:

  1. Open your browser and go to Settings.
  2. Navigate to Privacy and Security.
  3. Click on Clear Browsing Data.
  4. Select Cookies and Cached Images and hit Clear Data.
  5. Restart your browser and log back into QuickBooks Online.

Once you’ve cleared the browser cache, try reconnecting your bank error feed in QuickBooks to see if the issue is resolved.

Step 5: Update QuickBooks

An outdated version of QuickBooks might not be compatible with your bank’s systems, which can result in Error 108. To update QuickBooks to the latest version:

  1. Open QuickBooks and go to the Help menu.
  2. Click on Update QuickBooks.
  3. Follow the on-screen instructions to install the latest update.
  4. Once the update is installed, restart QuickBooks and try reconnecting the bank feed.

Step 6: Contact QuickBooks or Your Bank Support

If none of the above solutions resolve QuickBooks Error 108, it’s time to seek help. You can reach out to:

  • QuickBooks Support: QuickBooks offers support through phone, chat, or email. They can assist with more advanced troubleshooting if the issue is related to the software itself.
  • Bank Support: If the issue seems to be with your bank’s connection to QuickBooks, contact your bank’s customer service for assistance.

Conclusion

QuickBooks Error 108 can be a frustrating issue, but with the right approach, it is often easy to fix. By following the steps outlined in this guide—updating your login credentials, reconnecting your bank account, checking for maintenance, and clearing your browser cache—you can resolve the problem and get back to managing your finances smoothly. If all else fails, don’t hesitate to reach out to QuickBooks or your bank for further assistance. With a little troubleshooting, your QuickBooks account can be up and running without any issues in no time.

FAQs

What Causes QuickBooks Error 108?

QuickBooks Error 108 is typically caused by issues such as incorrect bank login credentials, problems with the bank’s website, outdated QuickBooks software, browser cache conflicts, or issues with bank feed settings.

How do I Fix QuickBooks Error 108?

To fix QuickBooks Error 108, you can try updating your bank login credentials, disconnecting and reconnecting your bank account, checking for any bank maintenance or outages, clearing your browser’s cache and cookies (for QuickBooks Online), or updating QuickBooks to the latest version.

Can QuickBooks Error 108 be Caused by My Internet Connection?

Yes, an unstable or poor internet connection can interfere with the bank feed process and contribute to Error 108. Ensure that your internet connection is stable when attempting to resolve the error.

How do I Update QuickBooks to Fix Error 108?

To update QuickBooks, go to the Help menu, select Update QuickBooks, and follow the instructions to install the latest update. Once updated, restart QuickBooks and try reconnecting your bank feed.

What Should I Do if the Issue Persists after Troubleshooting?

If the error persists after following the troubleshooting steps, contact QuickBooks customer support or your bank’s support team for further assistance.

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