Managing Glassdoor Negative Reviews with Confidence and Clarity

You work hard to build a good workplace. But sometimes, a single bad review on Glassdoor can hurt all your efforts. If you’re reading this, chances are you’re trying to understand how to deal with Glassdoor Negative Reviews that could be damaging your company’s image. 

This blog will walk you through simple steps to handle bad feedback in a smart and effective way — without feeling lost or frustrated. 

Why These Reviews Matter 

When someone searches for your company, Glassdoor is often one of the first results they see. That means these reviews can influence: 

• Job seekers 

• Future clients 

• Investors 

• Even current employees 

So, even if the feedback is unfair or not true, it still affects how others view your business. That’s why ignoring these reviews is not a good option. 

Common Reasons People Post Bad Reviews 

Before taking action, it helps to know why someone might leave a review that’s not very kind. Here are a few common reasons: 

• They had a bad experience during their job. 

• They were let go and feel upset. 

• They didn’t agree with the company’s rules or team behavior. 

• They want to warn others, even if their views are not balanced. 

Some reviews may be true, but others can be unfair or even fake. That’s why it’s important to look at each one with an open mind but also protect your business. 

What You Should NOT Do First 

It’s normal to feel angry when someone writes something hurtful. But avoid these mistakes: 

• Do not argue publicly in the comments. 

• Don’t ask friends or staff to write fake positive reviews. 

• Don’t ignore the post and hope it disappears. 

These actions often backfire and can make things worse. 

What You Can Do Instead 

1. Respond with Calm and Respect 

Replying to a review the right way shows you care. A polite, short answer works best. 

Instead of saying “You’re wrong,” try something like: 

“We’re sorry you felt that way. We’re always working to improve and value your feedback.” 

This shows you’re listening and trying to do better — without getting into a fight. 

2. Look for Patterns 

If several people mention the same problem (like poor leadership or too much overtime), that’s a sign it might be true. Even if you don’t agree, this is a chance to improve. 

Ask yourself: 

• Can I fix this problem? 

• Should I talk to the team about it? 

• Is there something we missed? 

By learning from the feedback, you can stop more bad reviews in the future. 

3. Encourage Happy Employees to Speak Up 

Often, only upset people write reviews. But your happy team members can change that. 

Here’s how to make it easier: 

• Talk about it in meetings. 

• Send a friendly email reminder. 

• Make it optional — never push anyone. 

More good reviews help balance the bad ones. They give job seekers a more complete picture. 

4. Ask for Review Removal (If It Breaks the Rules) 

Some posts are not just bad — they break Glassdoor’s rules. This includes: 

• Personal attacks 

• Hate speech 

• False information 

• Fake posts by non-employees 

You can report these reviews to Glassdoor and request their removal. It’s not always guaranteed, but worth trying. 

Go to the review, click the flag icon, and follow the steps. Be clear about why it breaks the rules. 

Tips to Keep Your Company Page Positive 

Once you’ve handled the damage, it’s time to build a stronger image moving forward. Here are a few ideas: 

• Update your company profile. Add real team photos and honest descriptions. 

• Highlight benefits and growth. Talk about work-life balance, support, and progress. 

• Add quotes from real employees. Even a single positive experience shared can make a strong impact. 

This helps show people that your company is more than just a few bad comments. 

How to Stay on Top of Reviews 

Don’t wait for a bad post to surprise you. Check your page once a week. You can also: 

• Use tools that alert you when a new review appears 

• Assign someone from HR to monitor the page 

• Keep track of changes and replies in a shared document 

This helps you respond faster and stay in control of your reputation. 

Can You Really Remove Bad Reviews? 

This is the question most business owners ask. 

The short answer is: only if the review breaks Glassdoor’s rules. 

But you can manage the impact of those reviews — and sometimes that’s even better than deleting them. 

By replying well, asking for fair reviews, and fixing real problems, you show others you care about your team and your company’s future. 

Don’t Let Reviews Break You 

Dealing with Glassdoor Negative Reviews is frustrating, but you don’t have to do it alone. Many companies face the same challenge, and the key is to respond in a way that shows you care. 

If you’re looking for professional help to handle these situations and even get harmful content removed when possible, ORM Techies can guide you. They know the rules and can help you clean up your online image the right way.