Fix Quicken Error 108: A Complete Troubleshooting Guide
If you’re a regular user of Quicken to manage your finances, encountering an error like Quicken Error 108 can be frustrating. This error typically appears when there’s a message on your bank’s website that Quicken cannot download, such as a security alert, special offer, or required action (like accepting new terms).
In this comprehensive guide, we’ll walk you through everything you need to know more about
How to Fix Quicken Error 108 what it means, why it happens, and most importantly how to fix it.
What Is Quicken Error 108?
Error 108 in Quicken generally occurs when Quicken cannot fetch account information from your financial institution due to a message or alert that needs your attention. Since Quicken downloads data directly from your bank’s website, any message that requires your interaction can block the syncing process and trigger this error.
Common Causes of Quicken Error 108
Understanding the root of the problem can help in fixing it more efficiently. Here are the most common causes of Error 108:
- A new message or notification on your bank’s website (e.g., policy update or alert)
- Security or privacy notices that need acknowledgment
- Promotional offers or surveys that block access to account details
- Outdated login credentials or multi-factor authentication issues
- Temporary server issues or maintenance on the bank’s website
How to Fix Quicken Error 108: Step-by-Step Solutions
1. Manually Log In to Your Bank Account
Start by logging into your bank’s website using a web browser.
- Check for any messages, alerts, or notifications.
- Accept any new terms and conditions, if prompted.
- Dismiss or respond to any messages that may be blocking access to your account summary.
Once you’ve cleared all pending items, try updating your account again in Quicken.
2. Update Quicken to the Latest Version
An outdated version of Quicken can cause compatibility issues with financial institutions.
- Open Quicken.
- Go to Help > Check for Updates.
- If an update is available, follow the prompts to install it.
After updating, retry the account sync to see if the issue is resolved.
3. Refresh Online Account Information
Sometimes, simply refreshing the connection can solve the error.
- Open Quicken and go to the account showing Error 108.
- Click the gear icon (⚙) at the top right corner.
- Select Update Now and enter your bank credentials if prompted.
If the bank connection is working correctly, this should remove the error.
4. Deactivate and Reactivate the Account
If the issue persists, you may need to reset the bank connection in Quicken.
To deactivate:
- Go to Tools > Account List.
- Click Edit next to the affected account.
- Select the Online Services tab.
- Click Deactivate.
To reactivate:
- Return to the Account List.
- Click Edit > Online Services > Set up Now.
- Follow the prompts to re-link your account.
5. Check Bank Website Compatibility with Quicken
Some banks may update their sites’ security or layout in ways that temporarily disrupt Quicken’s ability to connect. If your bank recently underwent website changes or you’ve received emails about security updates, the issue may be temporary.
Visit the Quicken Community forums or your bank’s support page to check for known issues related to Error 108.
Additional Tips to Prevent Error 108
- Regularly check your bank’s website: Even if you’re not actively managing transactions outside of Quicken, it’s good practice to log into your bank’s portal weekly to clear any alerts.
- Avoid skipping security prompts: Security updates from your financial institution often require manual confirmation.
- Use a reliable internet connection: Network interruptions during the sync process can sometimes trigger sync errors like 108.
When to Contact Support
If you’ve tried all the steps above and Quicken Error 108 persists:
- Contact Quicken Support directly through their official support page.
- You may also need to reach out to your bank’s online services support team if the problem lies on their end.
Final Thoughts
Quicken Error 108 is a common, solvable problem that usually relates to pending alerts or actions required on your bank’s website. By following the steps outlined in this guide, starting with checking your bank messages and ending with resetting your Quicken connection, you can typically resolve the issue quickly and get back to managing your finances without disruption.
For more Quicken troubleshooting tips and software support, bookmark our blog or subscribe to our newsletter.
