Fiji Airways Cancellation Policy

Fiji Airways has established a comprehensive cancellation policy to accommodate the diverse needs of its passengers. Understanding this policy is crucial for travelers to manage their bookings effectively and minimize potential fees.

24-Hour Cancellation Policy

Fiji Airways offers a 24-hour cancellation window, allowing passengers to cancel their flight bookings within 24 hours of purchase without incurring any cancellation fees. This policy applies if the booking is made at least one week prior to the scheduled departure date. It’s important to note that this risk-free cancellation period is designed to provide flexibility for travelers who may need to make immediate changes after booking.

Cancellation Fees Beyond 24 Hours

If a passenger decides to cancel their flight after the initial 24-hour window has elapsed, Fiji Airways imposes cancellation fees that vary depending on the fare type and the timing of the cancellation:

• Economy Class (Lite and Value Fares): Tickets are generally non-refundable. However, passengers may be allowed to change their travel dates upon payment of an administration fee, which varies depending on the route and fare conditions.
• Economy Class (Comfort and Plus Fares): Cancellations are permitted prior to flight departure. An administration fee applies, which varies depending on the route and fare conditions.
• Business Class (Saver and Classic Fares): Cancellations are permitted prior to flight departure. An administration fee applies, which varies depending on the route and fare conditions.

The specific fee amounts can vary based on the route and fare type. For instance, certain fare types may incur an administration fee of USD 170 or AUD 150 for cancellations.

Fiji Airways medical Cancellation Policy

Fiji Airways’ cancellation policies are primarily determined by the fare conditions associated with your ticket. These conditions specify the rules regarding cancellations, changes, and potential fees. It’s essential to review the specific terms of your ticket at the time of booking to understand the applicable policies.

In certain situations, such as medical emergencies, Fiji Airways may consider waiving cancellation fees or offering other accommodations. However, such exceptions are evaluated on a case-by-case basis and are not guaranteed. To request a waiver due to medical reasons, you may be required to provide appropriate documentation, such as a medical certificate or a completed medical information form. Fiji Airways provides a Medical Information Form (MEDIF) that needs to be completed by both the passenger and their treating physician to assess fitness for air travel. This form can be found on their official website.

For passengers who have purchased travel insurance, it’s advisable to review the policy details, as some insurance plans may cover cancellations due to unforeseen medical circumstances. Fiji Airways offers travel insurance options that include coverage for trip cancellations under specific conditions.

Given the variability in policies based on ticket type and individual circumstances, it’s recommended to contact Fiji Airways directly or consult with your travel agent to obtain the most accurate and personalized information regarding cancellations due to medical reasons.

Refund Eligibility

Refund eligibility is primarily determined by the fare conditions associated with the ticket purchased:

• Non-Refundable Tickets: Passengers holding non-refundable tickets are generally not entitled to a refund upon cancellation. However, in some cases, the value of the unused ticket may be applied as credit towards future travel, subject to applicable fees and fare rules.
• Refundable Tickets: Passengers with refundable tickets are eligible for a refund upon cancellation, though an administration fee may apply depending on the fare rules.

Refund Process

To request a refund, passengers should follow these steps:

1. Online Refund Request: Visit the official Fiji Airways website and navigate to the refund section. Fill out the refund request form with the necessary details, including the booking reference number and personal information.
2. Contact Customer Care: Alternatively, passengers can contact Fiji Airways’ customer service center to initiate a refund request.

Refunds are typically processed within 10 to 90 business days from the date of the cancellation request. The refunded amount will be credited to the original payment method used during booking.

Important Considerations

• Fare Rules: Each fare type comes with specific terms and conditions. Passengers are advised to review the fare rules associated with their ticket at the time of booking to understand the cancellation and refund policies applicable to their purchase.
• Changes to Booking: If a passenger wishes to change their travel dates or make other modifications to their booking, change fees and fare differences may apply, depending on the fare type and availability.
• No-Show Policy: Failing to show up for a scheduled flight without prior cancellation may result in the forfeiture of the ticket value, especially for non-refundable fares.

For the most accurate and up-to-date information, passengers are encouraged to contact Fiji Airways directly or visit their official website.

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