Problems found in Family Tree Maker 2019

If you are facing Problems found in Family Tree Maker 2019, this is just the blog you need. Here, we have discussed all the related problems, such as how to repair issues while entering a tree in FTM 2019 and Family Tree Maker 2017 issues that users encounter using FTM.

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Family Tree Maker (FTM) 2019 has several known issues that users commonly encounter. Here are some of the more frequently reported problems and potential solutions:

1. Syncing Issues with Ancestry

• Problem: Users may experience problems syncing their FTM tree with Ancestry, leading to incomplete syncs, errors, or crashes.
• Solution: Ensure both Ancestry and FTM are up-to-date, as updates often address sync problems. Try unlinking and re-linking your tree if issues persist. Mac users sometimes report fewer issues when using browsers like Chrome instead of Safari for Ancestry.

2. Slow Media Transfer

• Problem: Slow speeds are often encountered when transferring media files to the Media Collection, particularly if there are a large number of images. You reported this specific issue with a notable transfer time.
• Solution: For faster transfers, consider adding media files in smaller batches. Another option is to ensure that your system has sufficient memory and processing power, as this can impact performance.

3. Login Issues on Mac with Safari

• Problem: Users, especially on macOS Catalina, report difficulty logging into Ancestry within FTM, often related to browser compatibility issues.
• Solution: Using a different browser (such as Chrome or Firefox) for the login process may help, as Safari has known compatibility issues. Alternatively, consider updating to a newer macOS version if your hardware allows it.

4. Crashes and Freezes

• Problem: Random crashes or freezing when using FTM, especially during resource-intensive tasks like syncing or merging.
• Solution: Ensure that FTM is fully updated and that your computer meets the recommended system requirements. Regularly backing up your tree can help prevent data loss in case of crashes. Checking for memory-hogging background processes can also help.

5. Performance Slows with Large Trees

• Problem: Users with extensive family trees experience slower performance, including longer load and save times.
• Solution: FTM tends to slow with larger trees. Keeping media files well-organized, using SSDs for faster file access, and optimizing the database periodically can help improve performance.

6. Color Coding and Display Issues

• Problem: Issues with color-coded filters and tree displays not working or updating as expected.
• Solution: Resetting the display settings or toggling the color-coding feature off and back on often resolves the issue. If the problem persists, check for updates that address display functionality.

7. Printing and Exporting Issues

• Problem: Users face problems when printing large charts or exporting trees to different formats.
• Solution: For printing, try exporting the tree to a different format (like PDF) and printing from there. Updating printer drivers or trying a different printer can also help.

8. Software Not Responding

• Problem: Sometimes, FTM stops responding during tasks such as merging records, especially if there are a lot of duplicate entries.
• Solution: Try running the FTM compact and repair tool to optimize the database. Additionally, splitting large trees into multiple, smaller files can improve performance.

6. Color Coding and Display Issues

• Problem: Issues with color-coded filters and tree displays not working or updating as expected.
• Solution: Resetting the display settings or toggling the color-coding feature off and back on often resolves the issue. If the problem persists, check for updates that address display functionality.

7. Printing and Exporting Issues

• Problem: Users face problems when printing large charts or exporting trees to different formats.
• Solution: For printing, try exporting the tree to a different format (like PDF) and printing from there. Updating printer drivers or trying a different printer can also help.

8. Software Not Responding

• Problem: Sometimes, FTM stops responding during tasks such as merging records, especially if there are a lot of duplicate entries.
• Solution: Try running the FTM compact and repair tool to optimize the database. Additionally, splitting large trees into multiple, smaller files can improve performance.