Top KPIs to Track for Effective Field Force Management

Businesses usually struggle a lot when managing their field teams. It happens because they work outside the office. And keeping an eye on them becomes hard. This basically makes it hard for managers to make sure whether team members are working properly or not. Moreover, managers are also supposed to monitor the team’s performance as well. 

Research says nearly 70% of companies in field service struggle with streamlining their operations.

The statistics mentioned above tell the truth! But these issues can be solved once you know how to manage field force. You call it field force management. Now, let’s get into how that is even possible.

By tracking the right key performance indicators, managers can know how well the field team is doing. This way, you can also make smart decisions regarding future business plans.

So now if you’re eager to know about these KPIs and how technology can help you out, this article will help you.

What Is Field Force Management All About?

Field force management is about managing a team of employees who work outside the office. 

These could be salespeople, technicians, maintenance workers, or delivery drivers. 

The main goal is to make sure these employees are working properly. They are supposed to complete their work and meet deadlines. Additionally, they are expected to give high-quality service to your customers.

We all acknowledge the fact that in the past, businesses did this through manual methods. But this approach is no longer possible due to the nature of work. 

To be specific, field service management software is now essential for automating tasks. You can also track performance, and make sure employees have the right tools to do their jobs. 

The key to successful field force management is tracking the right KPIs. Without these metrics, you might miss opportunities to improve or fail to notice areas that need attention. 

By focusing on the most important KPIs, you can make sure that your team is performing well. 

At this point, are you ready to know the major KPIs? If so, go on reading.

Key KPIs To Measure For Field Force Success

Well, field force management is about measuring the right KPIs. Basically the indicators give you a clear picture of how well your field team is doing. 

Below are some of the most important KPIs you should track.

1. First-Time Fix Rate (FTFR)

The First-Time Fix Rate is among the top KPIs for field team management. It tells how many problems are fixed during the first visit. When the FTFR is high, this means your team is doing their job correctly. Or, they have the ability to solve problems as quickly as they can. This lessens repeat visits and makes customers happy. In this situation, a field force management software can help you. They can give your team the necessary information they need.

2. Service Level Agreement (SLA) Compliance

SLA compliance takes care of the fact that your team is following all the terms related to service agreement. This considers finishing tasks on time or meeting quality standards. When you keep noticing SLA compliance this helps you find problems early. This way you can fix them as soon as possible. High compliance means your team is working nicely and the customers are happy.

3. Employee Utilization Rate

The Employee Utilization Rate tells how much time the employee is devoting for the tasks. A low rate may mean employees are spending too much time on unimportant activities. In this situation, efficiency is lessened. Tacking this helps you find ways to improve productivity. Field Force Management Software can help here too. They can help in scheduling tasks and other things so that employees can focus on the most important tasks.

4. Customer Satisfaction (CSAT)

Customer satisfaction tells how happy customers are with your service. You can track this through surveys or feedback after a service call. A high score means your team is delivering great service. Similarly, a low score tells areas for improvement. Checking customer satisfaction helps you understand their experience and make it better.

5. Average Response Time

The Average Response Time tells how quickly your team answers customer requests or service tickets. If your team gives quick responses, this means your customers are happy with your service. This KPI helps you see how nicely your team is working. Using Field Force Management Software can boost communication and task management. This basically helps lower response times.

Now, you might be thinking about the best field force management software platforms, right? Don’t not!

After all, managing these KPIs might seem hard. Especially when your field team is large. But this is where technology helps. 

By using a robust field force management software platform like TrackoField, you can make the process easy. 

TrackoField provides:

• Real-time tracking
• Performance analytics
• Payroll management software 
• And reporting tools

Overall, the features help you to monitor employee productivity, efficiency, and other critical metrics with ease.

Conclusion 

Ultimately, tracking the right KPIs is crucial for proper Field Force Management. 

By focusing on KPIs, you can make sure that your field team is performing at its best. These metrics give valuable insights into how well your team is working. 

And what can help businesses more is using the right field force management software. TrackoField can make tracking and managing these KPIs easier and more efficient. So, what are you waiting for?